My mother was recently released from Orange Tree Nursing Center after a two month stay for rehabilitation from a stroke and fall. We chose Orange Tree due to our physician's recommendation as well as positive comments from friends with experience from family member's stays there.
I can only say that her stay was an excellent experience. Upon admission we met with an office staff member and a case worker. They fully explained the financial requirements and what was and what was not provided as well as patient and family responsibilities. We found both the office staff and nursing staff to be very responsive to our questions or requests. My mother's caregivers were very caring and compassionate. We could not have asked for more.
The facility was immaculate. There was no disinfectant odor, which impressed me. This is the first facility of this type that I have seen that had virtually no odor of any kind. The food was excellent. They even had an afternoon "Tea Cart" which came to each room. A thoughtful touch.
Upon my mother's discharge the case worker was very helpful in arranging for home health services and medical equipment. We had to do nothing. We were contacted by the service providers at home to arrange appointments.
As to the one rater complaining about television provisions, we were clearly told that televisions were provided in the skilled care rooms due to the stays there being short term but that they were not provided in extended care. We were told that there were provisions for television in extended care but we would have to provide the actual set. We were given a printed handout with all of this information also. In fact, we were given handouts with all pertinent information at the time of admission. Office staff went over the entire package with us to ensure we understood and had no questions. I might add that my mother is a medicare patient also.
As to the rater discussing laundry problems, we were told to make sure all of mom's items were clearly marked with her name which we did. We had no problems. I do not know if that raters family member's clothing was marked or not.
Overall, both my mother and ourselves (son and wife) were very satisfied with her stay there and would not hesitate to recommend this facility. We even had friends who visited mom remark as to what a nice facility and staff Orange Tree possessed.
William H. Miller