1 Star User Review
This facility unfortunately was the only option that was given to my mom for rehabilitation after her five and a half hour long lower back surgery. She was operated on Thursday and released to this facility Sunday evening and we arrive there at 10 p.m. Upon arrival ambulance personnel and myself were directed to go down the hallway to room #1. We were not escorted to this room. As we entered the room I noted when empty bed and a bed that was occupied next to the window. I could not help but look on the floor and found myself very disgusted with food particles and popcorn kernels around my moms bed. When we were finally greeted by the facility staff I immediately pointed out my findings. I told them I was not happy and felt that the facility was dirty and since they knew my mother was going to occupy that room this evening they should have at least attempted to clean it up. I told him my mom was there due to lower back surgery she had that past Thursday and this was a potential slip and fall hazard. I advised the staff that my mom was able to get up from bed, walk up and down the hallways and go to the restroom with assistance. I also told them that she needed help with getting back into bed and was instructed by the hospital and her surgeon to be repositioned in bed every 2 hours to avoid bed sores. The nurse advised that they were unable to assist my mom with getting out of bed until she was assessed by the physical therapy unit which opened at 9am. They did however advise that they would be able to reposition her every 2 hours that that would not be a problem. Unfortunately there was nothing I can do that evening and was forced to leave my mom in their hands. I was very uncomfortable with this and cried my way home , it was the most agonizing night of my life. The next morning I arrived at the facility so I can help her with breakfast which they told me would be served at 7 a.m. . It was already 7:20 and she had not been served for breakfast nor was she given the opportunity to clean up and brush your teeth before breakfast Intel they brought her tray in. It was at that time that she told the nurse that she would like to clean up before eating. Staff Personnel did not seem pleased with having to do this extra Duty as I'm sure she had other trays to deliver. The staff member then asked my mom if she would like coffee, and as she is not a coffee drinker she requested hot chocolate. My mom was then given a cup with hot water and powdered hot chocolate poured into same without stirred. I asked my mom how many times she was repositioned in bed during the evening. To my disappointment she advised only one time. It was now 8 a.m. and I was able to get a hold of the insurance company to request that she be moved to a different facility and filed a grievance report. Within no time I was given to other facilities to go tour. I again was forced to leave my mom in their care and asked when Physical Therapy would tend to her. I was instructed by the staff member that physical therapy had other priority patients they had to tend to that had appointments and was on dialysis. I was told that physical therapy probably would not be able to get to her until 1 p.m. . As I left the facility to go tour the others I noticed several other patients being changed in their rooms with the door wide open. There was also several staff members in the hallway to include patients which made the facilities seem like something other than what my mom was there for. I was gone for approximately one-and-a-half hours and found my mom soiled in her diaper to which she requested to be changed 15 minutes prior to my arrival. After 20 minutes of my being there a staff member finally responded to her request and said she had just changed or 15 minutes ago. First of all this was a lie cuz I had already been there 20 minutes and even if she was just changed why make a comment just changed her again. As she was being change, the staff member through her soiled diaper on the floor next to the empty trash can. During this time there was other staff members that walk by my mother's room that saw the diaper on the floor and did not say anything. Physical Therapy then came in to assess her. They found my mom was strong and cleared her to be assisted getting out of bed to go to the restroom. She however was not able to exercise throughout the day with a nurse walking her down the hallway due to their rules and regulation. Physical therapy is the only unit that can assist my mother was walking down the hallway. They also advised me that Mom was cleared for physical therapy 6 days a week however they were only able to provide her with one session. Being that my mom is there for Rehab purposes I felt this was not enough for her to get back on her feet on her own again. One session 6 days a week was also being offered by the other facilities I toured. Since I felt more Physical Therapy was needed for my mom I felt the only way she would get the exercise needed is to bring her home. Thankfully I was able to take five weeks off from work and she is home resting peacefully and comfortably. This is not the facility for your loved one. While my mother was in physical therapy I got to spend some time outside with other patients to hear their disappointment with theft of clothing if they opted to have the facility do their laundry. My mom was given hand towels that were extremely frayed at the bottom not to mention debris and trash found in the hallways during the daytime hours. It does not appear that housekeeping keeps up with this facility as it seems that the only clean and sweet once a day. Please keep your loved ones away