User Submitted Reviews

Healthbridge Children's Hospital - Orange Distinct Part Skilled Nursing Facility Orange, California 92866

PT staff appears to not address understand patient needs. In the acute care side. Health Bridge's physical therapist appear to have problems meeting/understanding patient needs, knowing their patients, listening to family concerns and cultivating good facility and family relations. Other families during our stay told us various stories. One event where their child after waking from their coma defended themselves from PT staff due to the harsh therapy treatment. The child while under the coma --non-medical term-- was actually aware and felt all of the PT prior to waking from coma. The family described PT sessions where staff violently yanking their child's limb, parents asked to be more gentle but was parents requests ignored. After the incident, child defending them self against the PT staff after waking from coma, Healthbridge threatened to kick the family out and gave an ultimatum that the child was to be sedated during the rest of the stay --meaning until the private insurance ran out--. Fortunately, another doctor stepped in and listened to the family concern and found that the PT staff and administration did not understand/listen to the parents and acknowledge the child was defending themselves from lack of understanding of the patients needs. The patients needs was found to be more time to gently loosen/warm up their muscles during the PT session. Then after loosening/warming up the muscle then they could do the more rigorous PT. Unfortunately the facility decided to not really address the patients needs and pretty much stopped the sessions and the relationship of the facility and family was damaged beyond repair. The family left prior to the private insurance ran out due to the uncomfortable feelings brought about during their ordeal. The other families on the acute side of where we stayed had other various poor experiences with the PT and administration as well. It was more comman than not that most families left the facility prior to private insurrance running out for care. They only do PT till insurance runs out. We have since found other facilities and one of the best ones is Totally Kids (TK). Side by side comparrison and I think bell weather to a good childrens nursing home. Healthbridge was more about removing PT care rather than adding like TK. Healthbridge only did PT while insurrance pays for it. TK adds PT and activities during the stay, we see them adding standing assist chair to kids so children stand upright, a dynavox computer to communicate, more PT/OT etc to children’s routine. I looked at the staff/team on Healthbridge web site, it appears that the doctor who listened to the family in this example is no longer there. That’s a shame, they need more staff to listen understand the patients but they appear to want more private insurance patients versus long term patient and never got to know understand the patients on the acute side during our long stay. TK staff actual adopted some of the children of the ward at TK and spend a lot money on the kids from their own pocket --for xmas, halloween, etc--. I never heard seen of such stories from Healthbridge. TK staff seem to be more real not all fancy suits, etc in the administration office.

Orange Healthcare & Wellness Centre, LLC Orange, California 92868

I'd highly recommend this place to anyone. Rehab was excellent!

New Orange Hills Orange, California 92869

After a more than a two month hospital stay, we moved my mom here. At first we really liked it here, but, within a week she was sent back to the hospital via an ambulance for dehydration. I would think that the nursing staff would know that a patient in her condition, on a feeding tube and stomach pump would know to monitor her electrolytes. I'm really angry with them, she doesn't need another set back due to nursing error.

Healthbridge Children's Hospital - Orange Distinct Part Skilled Nursing Facility Orange, California 92866

Therapist are great. Nursing & Respiratory Therapist can be a nightmare! I would not recommend anyone leaving their child there alone that has respiratory or many nursing needs. The administration can be very dishonest and there is drama between employees and administration and parents and administration.

Orange Healthcare & Wellness Centre, LLC Orange, California 92868

My dad received excellent care here.

New Orange Hills Orange, California 92869

The facility is fair in appearance, no bad odors. My family member reports the wound care nurses are fabulous. The PT there caused damage requiring my family member to have another surgery. Unbelievable that the licensed therapist did not know contraindications for a diabetic wound. Needs to be educated on offloading devices or check with surgeon for weight bearing restrictions. OVerall, I would say from the appearance and my interaction with staff, it is an average long term care facility. Parking is limited.

Orange Healthcare & Wellness Centre, LLC Orange, California 92868

My sister was a patient for 15 days in 2012. She was transferred to another hospital after a 911 call from Orange. At the ER she was diagnosed with a massive infection which had gone undetected during her stay at Orange and which we know she did not have at the time she became a patient there. She nearly died 3 times in the next week and developed life threatening complications from the infection.

We complained to the licensing agency and we just received a letter from them reporting that Orange Healthcare & Wellness will be cited in connection with her stay due to failure of communication between nursing and medical staff regarding my sister's lab reports.

We had multiple contacts with the staff regarding my sisters care at Orange but none were documented in the nursing notes including times when we reported symptoms consistent with the infection that my sister was diagnosed with at the ER.

We have a number of other complaints about my sister's care while she was a patient but these were not substantiated by the public health investigation due to the lack of nursing records regarding her care so I will not report them here.

Obviously, we would not recommend this facility to anyone, particularly when family members are not available to make frequent visits to check on the patient and insist on communication with medical staff (not just nursing staff).

New Orange Hills Orange, California 92869

I am thankful my friend is there. The rehab has done a great job and the place smells better than any of the other places I looked at. It is the second time he was at New Orange Hills and I am glad he is back.

New Orange Hills Orange, California 92869

smells, dirty, rude staff, takes them almost an hour to respond to your call. Possibly understaffed, but no excuse for their lack of care. No blankets only sheets,asked for a blanket for my son, and she just turned her nose up at me and walked out the door. I took a blanket for him from another bed.

Orange Healthcare & Wellness Centre, LLC Orange, California 92868

As difficult of a person my mother is, the staff is taking great care of her. The meals are good and they have had access to equipment and medical personnel as needed. I like this place.

Orange Healthcare & Wellness Centre, LLC Orange, California 92868

Our family member left there after 1 week with a 8 x 10 cm pressure ulcer on her sacrum that had to be debrided. We are not happy with thier care.

Orange Healthcare & Wellness Centre, LLC Orange, California 92868

The staff is vary caring and PT doing great job and very clean facility..

Orange Healthcare & Wellness Centre, LLC Orange, California 92868

My sister has been there since 1/16/12 and she has severe diaper rash (bleeding) she did not have this when she was brought in and has it now and continues to have it. They do not change her frequently. Some CNAs are good and some are not so when we are there they change her but when we leave they DO NOT. If they did, she would heal. When you take her diaper off her bottom bleeds, that is how bad it is!!! If we could move her to another facility we would but it is so hard to find a good one. How do you know which are good and which are bad???

Orange Healthcare & Wellness Centre, LLC Orange, California 92868

After being informed by my Dad that he needed help using the restroom I walked down the hall to the nurses station to tell them. I was told after waiting for about a minute as the 2 girls were finishing their own conversation about what they had done the night before to go back into the room and push the nurses call button on the bed. I told them I was already informing them of the need but they insisted someone would come if I pushed the button. I did as asked and saw a light go on outside my Dad's room. Feeling extreme urgency after waiting about 10 minutes I found a bottle for my Dad to use as he sat in the wheelchair. After about 20 minutes someone finally came. Quite ridiculous.

Orange Healthcare & Wellness Centre, LLC Orange, California 92868

My dad is always cold. We finally had to bring him a blanket, they only had very thin blankets. He came from the hospital after being fed intravenously. They fed him regular food which he couldn't eat. We (the family) had to bring in Ensure for him. Not impressed.

Orange Healthcare & Wellness Centre, LLC Orange, California 92868

I was a short term (10 days) resident. It was pretty clean, but the staff was substandard. Most staffers had English as a second langauge and at times communicating with the CNAs was difficult. I don't know how any of them received a CNA without knowing English. Food was fair to downright awful, dinners were absolultley terrible… once I got essentially a stack of bread for dinner. Most often it was a dollop of some macaroni with some ham pieces mixed into it and beans, yes, a plate a beans. Fortunately had had friends and family to bring in food. I wanted to get healed enough to leave but the PT staff was variable, from pretty good to having no clue. I had friends and family get me out of bed (I needed assitance) to walk me around. The staff frowned on that, so when I said "then get me a PT" they said none were available. That's when I told the staff to get out of my way. They specialize in people who will stay in bed, and "health" and "wellness" are secondary. They are in business to collect insurance money.

Orange Healthcare & Wellness Centre, LLC Orange, California 92868

Very caring helpful staff, clean facility.

New Orange Hills Orange, California 92869

I wouldn't kennel my dog there. My grandmother was there for 12 hours, after which I came to visit her and took her home. Here is a sample of the issues we had in less than 24 hours:

1. A/C was not on or not working. IT was stagnant and hot in her room. She complained several times through the night and was ignored, until the morning when someone finally opened a window for her, but even still it was uncomfortably warm in there. Even I noticed it and I am usually cold.

2. The oxygen tank was so loud that she couldn't sleep. When she mentioned it to the staff she was told they didn't have a quieter one, but a few hours later they found one. That one was still very loud. The noise was so overwhelming that she needed a sleeping pill to help her rest, and she never takes those routinely.

3. The halls smell horribly like urine.

4. She is diabetic. It says in her chart she is diabetic. When they brought her in, the nurse checked her blood sugar and it was high enough that she wanted to give her insulin, so they KNEW she is diabetic. Yet in the morning, they brought her white bread toast, and orange juice. When I mentioned that, their excuse was that the doctor had ordered a "cardiac" diet, not a "diabetic" diet.

and last but certainly not least (and not all)….

5. They sent her home with medications. When I crosschecked the medications I found that they sent her home with two medications with different names that did the same exact thing. I found this out only because I checked the internet to find out what it was. Had I not done so I would have unknowingly overdosed her. When I called they apologized, but assured me that THEY wouldn't have OD'd her, and would have only given her what was on the list. Great, but how many families trust that the medications that their loved ones are sent home with are the right ones to take?

Horrible.

Orange Healthcare & Wellness Centre, LLC Orange, California 92868

The staff was very professional and caring, the rehab was great, and the food was even good.

Healthbridge Children's Hospital - Orange Distinct Part Skilled Nursing Facility Orange, California 92866

The staff is extremely caring and conscientous to the needs of my child. I have never had anything but exceptional care and the outpatient staff is exceptional. Kudos to the therapy team and nursing who always have a smile and positive attitudes. Thank you HealthBridge!