3 Star User Review
If you place your family member at this facility, be prepared to serve as a care coordinator to ensure that he/she receives the services ordered by his/her doctor. Specific challenges our family has faced include: a) failure to provide physical therapy seven days a week as ordered by the doctor; b) poor quality food that is not nutritionally balanced resulting in weight loss of our father; and c) failure to adequately monitor our father's oxygen supply -- on three instances the family discovered, not Windsor Monterey Care Center staff, that our father's portable oxygen tank had run out of air during physical therapy and while he was sitting in his room, resulting in a marked drop in his oxygenation levels to the low 70's (90's and above are good) and on one instance, our father was wheeled to therapy without any oxygen (the CNA had removed the oxygen tubing to bath and dress our father but did not place it back on him afterward). Our family has spent well over 75 hours of care coordination/monitoring time at the facility over the past three weeks.