I had a family member at this facility. It is true first impression is everything from the moment we walked in with him we were received in a very unprofessional manner. This began our unhappy journey with Lifehouse. Out of all the staff I would say that only 2 members truly looked after my family member. The facility had a strong odor, and you had to tell someone what the patient needed about 3 times until it was finally done. The facility was not always clean..the only days we found it clean and smelling fresh was when they were having "special guests" (as they would say at the front desk) in the building. And of course the staff was nice as pie on these days. We only stood for so long because it was the only place that was close to home that had room for our family member. They are now in a better place. We dont go around bad mouthing Lifehouse but when other people ask about homes we are honest with them because we know that everyone wants what is best for their family. Life house unfortunately was not for us. I suggest you ask around because some families came from life house as well and have even worse stories to tell. Overall I feel that the staff could be a bit better at their job and the facility should be cleaner. This might make it a bit more family oriented and other patients might have more visitors who will look forward to being there to visit their loved ones, rather than dreading what they are going to walk in to.