I had a Great Grandma in this facilities 40 + years ago and it was bad. Today this place is 150% better now. The main thing that makes it better is the workers (under staffed), They care for the people as if they are family. The workers is what makes things happen there, My mom is very attended to and for all the different levels of care that these people need, they do a very great job with the limit personnel and resources they have to work with, My one concern is the personnel has been working together very well and now changes are taking place, told not laugh, talk to on another, show no emotions and it is causing great stress on the worker, enough, one quit and more are thinking the same. The staff is what makes this place function, they loose the staff, your rating will be "0". Listen to your staff, they are on the front line and pay is not what keeps them there, it's there dedication.