My mother just spent a very miserable week in this facility. I cannot believe anyone would be ok with allowing their family member to be in this place. While the physical therapists, nurses and aides were nice and clearly trying to do the best they could in a horribly mismanaged, understaffed environments, there were many issues that made it impossible to provide adequate care.
While we were not expecting the facility to be a resort, we were very disappointed with the environment overall. The first day was very disconcerting, as there were patients with dementia roaming the halls screaming, making it seem like it more of an insane asylum rather than a rehabilitation facility. The first night, a confused patient with dementia entered my mom's room in the middle of the night and tried to get into the other bed in the room. While we understand there are special needs associated with dementia patients, and there is no intention of harm, it does seem like there should be someone keeping watch a little better to keep them from injuring themselves.
Other issues we found, but were not the main concern, were the food was inedible and the place had a very horrible smell. I literally gagged twice when I was walking down the hall to go to my mother's room on Thursday. My father had to bring food to my mother for every meal, because there was no way she could force herself to eat the unidentifiable slop they would provide.
Our biggest issue with the place was the fact that they were incapable and unwilling to administer my mother's Parkinson's Disease medication according to the very crucial schedule that was needed to control her symptoms enough to be able to participate in the physical therapy that would be required to recover from her hip surgery. Every day, from Monday through Friday, one or more family members met with the social services director, the physical therapy lead, and/or the assistant nursing directors to convey the importance of this and the consequences of not getting her medicine on time. We were told by some the problem would be taken care of, but day after day, it wasn't, and as the week went on, her condition became worse. By the administrators we were told that law only required they administer the medicine within one hour before or one hour after the scheduled time. Unfortunately, for someone who needs medicine every 3 hours, this variance does not work. Overall, we felt like the administration did not care about what was happening to my mother, and they took advantage of the law's allowances by only making an effort to not break the law rather than consider my mother's individual needs. I did some research on the law that was thrown in our face over and over and I learned that the law also states that medicine must be administered in a timely manner and the requirement is not met if the late administration of a drug causes discomfort or endangers the health and safety of the patient. The statement about the 1 hour variance also says "unless otherwise indicated by the prescriber." My mother's doctor has prescribed the medicine to be taken every 3 hours, so they were not actually following the law (or even the spirit of the law). Additionally, the law states the facility must ensure the resident's condition does not decline unless it is medically unavoidable. Obviously, someone who is there over several months or years could potentially worsen as part of the natural progression of a disease, but in 5 days there should not be the considerable decline that occurred with my mother. I hate to think what would have happened had she spent the 6 weeks that were anticipated in that facility. As it is, it will take several days for us to get her stabilized on her proper medicine regime so she can resume her physical therapy.
This facility has a "Superior" rating on Calqualitycare.org, and there was no reason to think my mother wouldn't be in a safe place that could take care of her needs. If this is considered superior, there is a huge problem with the regulation of skilled nursing facilities in this country.