User Submitted Reviews

» Latest Reviews for the 3 Nursing Homes in Cupertino, California

The average user rating for nursing homes in Cupertino, California is 3.2 out of 5 stars based on 13 ratings.

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  • Cupertino Healthcare & Wellness Center Cupertino, California 95014

    My family found this facility to be below par on many levels. Staffing is inadequate and most are not trained to support the level of care that patients they accept need. The management would differ but after observing this operation I would not allow anyone I know to be placed in this facility. With the exception of only a few nurses and CNA's the level of incompetence and lack of caring shown to patients is unbelievable. They do not follow proper procol for hygiene and cleaning of patients. Most do not follow handwashing and sanitizing portocols established to prevent the spread of disease and infections. The equipment and furnishing they provide the patients is in poor repair and not maintained. They do not respond to patients calls for assistance in a timely fashion whether it be basic or critical needs. Response to call lights and calls for help often exceed 1 hour or more. Most of the nursing staff do not recognized critical symptoms of distress in patients resulting in emergencies, infections and more serious complications to the patients. I could continue on with all the horrors I saw. I can only say that the near death experience of a loved one due to the lack of care provided was enough for me to warn others of the danger you are putting you loved ones in if you choose to place them in this facility. Please don't be fooled by the smiles and promises.

  • Cupertino Healthcare & Wellness Center Cupertino, California 95014

    My wife's dad stayed there for about 8 years. Overall, the care providers there did a good job, and he was happy there. The place was kept clean, and the nursing staff was friendly and attentive to his needs. However on December 3, 2013 my wife was notified by the care facility that her dad had suddenly passed away. She told them that we would be down the next morning to take care of things and they said that would be fine. Upon our arrival, we found that his room had been cleaned out and someone else had been moved in there, and all of his personal belongings had also been removed and put into cardboard boxes that were sitting on the floor in an office. His name tag on his room door had been also been replaced with someone else's name tag, and this whole experience really devastated my wife. She and her dad were very close, and she was his only family. The fact is that the management staff at the care facility knew that we were driving the 160 plus miles down there the next morning and chose not to wait and allow for her to personally remove her dad's personal effects. This was so disrespectful and upsetting to both of us. My wife was ready to cry and I was so angry that it took a lot for me to not lose my composure. My wife wanted to just sit in his room that he had called home for the last 8 years and take it all in as to how his last morning on this Earth started out. The fact that the care facility chose to fill his bed the very same afternoon that he passed away just makes us both very angry and disgusted. Is the money factor the bottom line for these places? You would think that since the facility had been paid a ridiculous amount of money each and every month for 8 years, that they would have had the dignity and compassion to wait the extra 12 hours or so before filling his bed. These greedy bastards should be ashamed of themselves for causing such a terrible ending to an otherwise decent experience. We will definitely not forget it.

  • Cupertino Healthcare & Wellness Center Cupertino, California 95014

    After a bad experience at a different nursing facility for a family member I was distressed to find out my son would have to go to one for some rehab after a major surgery. He was referred to this one by the hospital he was in and has done very well, I cannot praise the Administrators enough and the nursing staff are so caring and compassionate. I am so impressed with all of the activities they have and the fact that they take the time to get everyone up, dressed and as involved as possible,they have an outdoor garden area for patient use, everything is clean and it doesn't smell like a nursing home.they have a morning coffee social, movies, music, a lot of interaction for the people who are there,.thank you for running the kind of a place that I can feel good about having my son be there..

  • Cupertino Healthcare & Wellness Center Cupertino, California 95014

    This facility is caring nurturing and helpful in dealing with all of the paperwork, working with the Admissions and with Azita personally, she knows her job, and works very hard to make sure you get top quality care, and really advocates for her patients and their families. There is a respect and knowledge that I have not seen at other facilities before.

    We are all so lucky to have her on our team.

  • Health Care Center at the Forum at Rancho San Antonio Cupertino, California 95014

    My grandpa was in skilled nursing rehab at The Forum for a month healing from back surgery. The place is newer compared to most nursing homes and looked pretty decent. The Forum is nestled in a very lovely park like setting in Cupertino, California. The nurses, CNA's and physical therapists were great. The only complaint my grandpa had, including myself, was the loud music that could be heard, and often, from the dining room. My grandpa hates accordion music (I do even more) and one evening it was real loud so I had to shut the door in his room and then it got too hot in the room:( There were some days when there was loud singing (sounded like a drunk) pounding away at the piano! It's too bad the facility couldn't have been designed with the dining room far from the patients rooms. Aside from those pesky noise issues The Forum treated my grandpa well.

  • Cupertino Healthcare & Wellness Center Cupertino, California 95014

    Need more staffing for such a big and populated inttitute, I feel the state of California should go back to hiring candy stripers, but trained and matured, with a articulate and medical mind, (not just a babysitter) who are unknowledgeable, of understanding people who have Dementia and other mentel detioration of the Brain. To be able to handle the siuation in a most sensitive professional matter. If they could bring in articulate Candy Stripers that would be a big help for the Health care place, since more extra help is needed to meet the needs of the residents. Who know's, someday somebodies parents, or themselves may end up being in a nusring home. Think ahead.