Review of Cupertino Healthcare & Wellness Center

3 Star User Review

My wife's dad stayed there for about 8 years. Overall, the care providers there did a good job, and he was happy there. The place was kept clean, and the nursing staff was friendly and attentive to his needs. However on December 3, 2013 my wife was notified by the care facility that her dad had suddenly passed away. She told them that we would be down the next morning to take care of things and they said that would be fine. Upon our arrival, we found that his room had been cleaned out and someone else had been moved in there, and all of his personal belongings had also been removed and put into cardboard boxes that were sitting on the floor in an office. His name tag on his room door had been also been replaced with someone else's name tag, and this whole experience really devastated my wife. She and her dad were very close, and she was his only family. The fact is that the management staff at the care facility knew that we were driving the 160 plus miles down there the next morning and chose not to wait and allow for her to personally remove her dad's personal effects. This was so disrespectful and upsetting to both of us. My wife was ready to cry and I was so angry that it took a lot for me to not lose my composure. My wife wanted to just sit in his room that he had called home for the last 8 years and take it all in as to how his last morning on this Earth started out. The fact that the care facility chose to fill his bed the very same afternoon that he passed away just makes us both very angry and disgusted. Is the money factor the bottom line for these places? You would think that since the facility had been paid a ridiculous amount of money each and every month for 8 years, that they would have had the dignity and compassion to wait the extra 12 hours or so before filling his bed. These greedy bastards should be ashamed of themselves for causing such a terrible ending to an otherwise decent experience. We will definitely not forget it.