My mother was a resident at this facility for well over 3 months. It wasn't until the end did I notice all of their shady ways.
The nursing staff is understaffed and did not accomodate for my mom's needs.
My mom communicated by crying, so when she needed something or was uncomfortable or changing, she cried loud.
They found that to be disturbing enough to find reason to release my mom early.
They tried to send off with an early release and got the doctor to sign her off, where the doctor told the family he was going to sign for another month stay.
After Health Services stepped in to help with this decision. If it's found negligent then we will have to open a case against this facility.
Their first impression of the facility is CLEAN, only because they cram all the patients in the back in a small room to have activities. The front room is much more accomodating, but it must not LOOK nice.
Patients roam the halls without supervision and being that my mother is immobile and can't talk we found that to be a huge concern. When addressed it was laughed off.
The main interest is the money. They moved my mom from a large room to one half its size without notifying the family. and charged the same amount. the room only accomodated one family member at a time. Very inconvenient when we wanted to spend time with her.
Some of the staff were very helpful and nice. But the directives from the upper management were insensitive.