User Submitted Reviews

Tyler's Retreat at Iron Bridge Chester, Virginia 23831

I am sadden to be writing this review but I feel it is important for families that are looking for a safe and caring facility for their loved ones. My advice to you is to look elsewhere before putting a loved one in Tylers Retreat because I promise you that you will be very disappointed.

I placed my mom in this facility based on what I was told by other people and from the get go they were awful, in the first 24 hours they gave my mother not medicine because they doctor didn't sign off on it so my mother was in terrible shape and I went home and got her medicine and dared them to tell me I couldn't give it to her. It is important you understand that my mothers health was bad but not her mind she was very aware of everything. She was dead 6 weeks after she entered the place and they didn't even call me until 11:25pm the evening she died to tell me she was gone and I had absolutely no idea so was dieding ….none at all.

The story is too long and too painful for me to really get into but please stay clear of this place.

Tyler's Retreat at Iron Bridge Chester, Virginia 23831

I spent 2 months there in rehab and did one additional month as a rehab outpatient. The positives were the rehab program and rehab staff. The place is kept really clean. The food is above average. The negatives are not all the aids are helpful and many times your call signal will go unanswered for a long time or even be ignored by people at the station. For a comparison, I spent 1 month at Johnston-Willis Rehab and I would give it 2 stars.

Tyler's Retreat at Iron Bridge Chester, Virginia 23831

I had my husband at another facility and was very disappointed. He went to the hospital and afterwards went to Tyler's Retreat. What a difference! The staff are attentive, kind and helpful. The care is excellent. I am so glad I made the change!

Tyler's Retreat at Iron Bridge Chester, Virginia 23831

This is the cleanest place I have ever been to and the staff is so nice and welcoming

Tyler's Retreat at Iron Bridge Chester, Virginia 23831

I love it. It is the best place I have ever been. The people here are so nice and they care about you.

Tyler's Retreat at Iron Bridge Chester, Virginia 23831

poor service - apathetic staff - disrespectful to patients

Tyler's Retreat at Iron Bridge Chester, Virginia 23831

worst place ever! wouldnt even help my grandfather out of bed or give him breakfast. would not EVER recommend this facility to my worst enemy! nurses are not helpful at all.

Tyler's Retreat at Iron Bridge Chester, Virginia 23831

Some of the aides are great and some are bad. The phone system is horrible. The phones are down quite frequently. They use the internet system since it is cheaper. My mother becomes quite upset when she can't get me. I do like some of the practical nurses, and I feel you just have to stay on top of things.

Tyler's Retreat at Iron Bridge Chester, Virginia 23831

I wouldn't like to put a family member in this place to live…The CNA's don't respond to the call bell as the same for the RN's…They all just stand around at the nurses station while the light's are going off…As for some of the housekeeping you even see them standing around talking to the nursing staff…You make complaints about the staff and it seams there is nothing done…If you ask me they need a new nursing Decatur and a new administrator then maybe things will get done….

Tyler's Retreat at Iron Bridge Chester, Virginia 23831

Best Nursing Home I have ever been in….clean, attentive, three hot meals a day, friendly people. I would love to live here!!!

Tyler's Retreat at Iron Bridge Chester, Virginia 23831

its a bad place, cnas don,t where name badges , don,t answer call lights when paticents need help, they put call lights on the floor where residents can,t reach them ,i know cause my mom is there, i have residents that i see when i come in and they talk to me and tell me how they are being treated , and they say nothing because they are scared some might abuse them.someone needs to investigate the home please. family member