User Submitted Reviews

Heritage Harbour Health and Rehabilitation Center Annapolis, Maryland 21401

This place is horrible. The staff couldn't care less about their patients if they tried. They are horribly disrespectful, and most are immigrants who were given their cna as a pathway to citizenship, so it's all about the money.

I am an emt school has been to this facility more than once and I hate that I know my patient will be returning to that facility.

Cadia Healthcare - Annapolis Annapolis, Maryland 21403

My father has been in this facility twice. The first time, which was years ago, the cleanliness and level of care was much better than his stay in 2015. His room always seemed to be in disarray on my visits, and his bedding would be soiled until I alerted staff. The aides and nursing were mostly pleasant, and I commend the unit management staff for addressing my concerns immediately when presented with them. We did have difficulty with the laundry service (having clothes disappear). The nutrition of the meals left something to be desired as well. There also seemed to be a problem with theft from the rooms. Overall, I would not have my father return to this facility. We were both very satisfied during his first stay, but apparently, there has been a decline in standards in the years since…unfortunately. I hope they improve to their previous levels in the future.

Heritage Harbour Health and Rehabilitation Center Annapolis, Maryland 21401

This place doesn't sound like it's changed much in 8 years! When my father was brought to this "place" (I do not call it a health facility), the nurses were all at the nurses station just talking and laughing. This was pretty much true all the times we came to see my father. My father needed help getting to the bathroom (he had Crone's disease) and since no one was there to help, he tried getting himself up. They said he was a "fall risk" and told us that we had to take him somewhere else. Well, this was 2 days before Christmas! Where were we supposed to take him? We couldn't have him at home because we could not care for him. The social worker had no compassion whatsoever and made us feel like we just needed to put my father out with the trash. They agreed to have him stay, but my mother and I had to be there 24/7 because they would not be able to watch him. There were times when we just couldn't be there and at those times, they put him in a gerry chair at the nurses station and just ignored him. During his short stay there, the therapist tried to get him to stand up. He had a lot of pain and would not stand (could not stand). It wasn't until we got there and saw that his foot was swollen twice the size as normal and his gout was in full swing. I don't believe they had been giving him his gout medicine. Did they not notice the size of his foot? Did they not look at his record to see he has gout? We ended up taking him to Fairfield where he passed away a few weeks later. Fairfield was not much to look at, but the nursing staff was outstanding…caring not only about the patients, but the families as well. It just goes to show, you can't judge a book by its cover! I would give it a zero if I could.

Heritage Harbour Health and Rehabilitation Center Annapolis, Maryland 21401

Think twice before allowing your loved one to check into this facility. Last night they allowed my mother to scream all night in pain and did NOTHING. At least have some compassion and if you not going to do something, call family so we could have come to her aid. This is unacceptable. I give them a "zero" rating.

Heritage Harbour Health and Rehabilitation Center Annapolis, Maryland 21401

I wouldn't put anyone I loved there if I'd had a choice to go elsewhere. This place is managed for profit, pure and simple. There are 12 full grown adults with varying abilities/disabilities per GNA. Does that seem excessive? It is! But federal law allows it so that's how HHHRC gets away with it. The same federal statutes allow for only 10 infants in diapers per federal child care worker, but somehow allows for 12 adults per employee?? The 2 good people in the Activities Dept both left under the mediocre direction of someone who had long ago taken the attitude of this is how I want it and that's how it's going to be done; the replacements are like lifeless drones This has meant that residents have been parked incessantly in the dining room for extended periods of time. I saw rough handling of frail individuals and rude talk abounded throughtout the facility. It is obvious that the whole facility makes its money off the rehab wing, for their treatment is marginally ahead of what folks on the upper level are given. The director however well-meaning, nonetheless gives lipservice to resident families and toes the company line. The general staff employees( GNAs, cleaning, cooking, laundry & transportation) are clearly underpaid. Question: would the mucky mucks down in Texas somewhere who own HHHRC, put there loved ones in such a place and would they be willing to give their hearts, backs and care for such a mediocre stipend? I could go on for my loved one was there for over a year, but I think you get the picture.

Cadia Healthcare - Annapolis Annapolis, Maryland 21403

Good

Heritage Harbour Health and Rehabilitation Center Annapolis, Maryland 21401

WoW. if it isn't well, if it isn't obvious that the 1 good rating, saying everything and everybody was excellent at heritage harbour……..was probably a plant by administrative staff. I guarantee none of the employees at heritage harbour, would place their relatives there. The employees are often heard yelling, laughing, and joking with each other very loudly. Many of the employees are very unprofessional. I see gum popping, eys rolling employees, who treat patients like they are pieces of furniture. Don't get fooleD that it's in the lovely heritage harbor community. SOLID D+ rating

Heritage Harbour Health and Rehabilitation Center Annapolis, Maryland 21401

Terrible place. Do not be misled by the 5 star rating, I must surmise that they are well aware of when the inspection is coming to their facility. First, the so called R.N/supervisor…

That's a joke because there's never been any supervising done sitting behind the desk filling out paperwork all day, chatting, playing around with other employees, never looking up. The LPN's and assistants do not give a darn about the residents or their emotional or physical needs. ThroughouT, I see a practice of allowing residence to use the bathroom in their pants instead of toileting them. A lot of residents Are completely NOT incontinent.

They are Teaching Them To use adult protection insTead of using Toilet for Their convenience. Very sad place. The are many language barriers as well. I experienced very unprofessional staff behavior & rampant neglect. The work staff There is not diverse at all. Very, Very few asian, hispanic,or caucasian workers. If you have a famIly member or loved ones here please see them very often, as they will need your advocacy. NEVER AGAIN. previous raters were correct when they said this place needs the state contacted on them. I literally saw patients being made fun of, degraded, and 1 dining hall attendant took a resident back because she uttered something smart therefore she did not have dinner.

Heritage Harbour Health and Rehabilitation Center Annapolis, Maryland 21401

Nursing and ancillary staff work poorly together; virtually no teamwork with each other. One nurse displayed disrepect to me, while I was visiting my father. We, as a family, are in the process of transferring my father to Severna Park Genesis, another rehabilitation center.

Cadia Healthcare - Annapolis Annapolis, Maryland 21403

Cheaply run facility! Info should be very practical for potential residents and they have a right to know.

Heritage Harbour Health and Rehabilitation Center Annapolis, Maryland 21401

Over medicating patients making them lethargic and not monitoring their fluid or food intake is of great concern with heritage harbor. This is a combination of poor dr oversight relying on a poorly trained nursing staff with substandard communication skills. Dr and family interactions during a crisis are non existent. The administrative office redirected social security checks from patients personnal accounts and has them going directly into heritage harbour accounts without notifying the family caregiver who has power of attorney.

Heritage Harbour Health and Rehabilitation Center Annapolis, Maryland 21401

This facility helped me transition from hospital to home. Since I am successfully living at home again, they did their job. BUT I pretty much hated it when I was there. I had to rely on my fellow patients to get the assistance I needed. About half of the staff members were helpful. The "rehab" exercise room was much too crowded. You could come in any time other than meal time. I prefer appointments and therapists who can focus on me when I am there.

Heritage Harbour Health and Rehabilitation Center Annapolis, Maryland 21401

Staff response time after being summoned by a patient is excessive. Patient requests for assistance using the bathroom ignored and denied regularly. Family requests for intervention from administration ignored. Dirty laundry left in hampers for over a week. Frail patients are left untended for extended periods of time. There appears to be no standard of care or supervision of staff. Patients are not safe in this environment.

Heritage Harbour Health and Rehabilitation Center Annapolis, Maryland 21401

Even though there are problems with the nursing and medications… I have really appreciated the rehabilitation staff. The therapists were wonderful and keep that facility running.

Heritage Harbour Health and Rehabilitation Center Annapolis, Maryland 21401

Best facility in Maryland, it is clean, the staff professional and they are always making sure their clients are safe and healthy.

Heritage Harbour Health and Rehabilitation Center Annapolis, Maryland 21401

Agree with reviews from May 8 & May 18. Families are not notified of changes. Personal items "grow feet" (disappear) and staff do not return phone calls. It is depressing & devastating to see a beloved family member over-drugged & ignored. So sad.

Heritage Harbour Health and Rehabilitation Center Annapolis, Maryland 21401

We agree with your assessment. This is exactly what happened to my mother in law. There definitely needs to be an investigation of what are clearly ethical and professional violations.

Heritage Harbour Health and Rehabilitation Center Annapolis, Maryland 21401

Psychiatrists at Heritage Harbour are over medicating their patients to the degree that they can no longer walk or feed themselves. They do not have a valid reason to increase and do so at random without a valid medical review. They also are in violation of not notifying family members prior to changing treatment. There has been an increase of patients who are no longer cognitive due to neglect and over medicating. A state investigation needs to been done to reveal how egregious and widespread this is.