User Submitted Reviews

South Dennis Healthcare South Dennis, Massachusetts 02660

The staff at Eagle Pond have been very nice, I think they work hard because I always see them running around. The therapy staff did a nice job helping me although sometimes my therapy was too early in the morning. I liked my roommate very much and was sad to see her go but the rest of my time was nice becuse I had the room to myself. I don't sleep at night so it was nice to be able to get up and go to the dining/lounge area on the floor and watch television and have tea.

South Dennis Healthcare South Dennis, Massachusetts 02660

My mother has been a resident of this facility for 2 years. Overall I have been very satisfied with her care. The units are exceptionally clean, the staff, hard working. She was initially in the rehab unit which out of necessity is staffed very well. The long term care unit is not staffed as well, but is adequate most of the time. Staff members go above and beyond their caregiving duties, giving that extra personal touch.

I wish there was a little more diversity with the activity program although in general it is adequate.

Televisions in each room often malfunction and this has been a problem since my mother has been there.

I am familiar with other facilities on Cape Cod and this one in my opinion is in the top 4.

South Dennis Healthcare South Dennis, Massachusetts 02660

My mother has been a resident here in the Hewins Unit for 6 years now and the care she recieves is great. The staff is kind and caring to my mom and to myself. The activities that are offered are wonderful. I visit every day and enjoy my time with her. There are new bathrooms on the unit and they look beautiful.

Thank you for taking such good care of her

Sincerely

Susan Finn

South Dennis Healthcare South Dennis, Massachusetts 02660

My mother is a resident on the Hewins Unit and I have to say that the staff on the unit are exceptional, kind and caring not only for my mother but for my father who visits often. I feel that the food is getting better in regards to the choices and quality. I was in recently and saw the new bathrooms and they are beautiful. I have spoken to the administrator who assured me that a new activities director would be hired soon for the unit, I believe that this would be a great benefit for the residents. I was told today during this survery that one has been hired and I am happy to hear this. I work in the dementia care field and I have to say that I am hard pressed to find another facility with the high quality of care that I have experienced at Eagle Pond.

Thank you for taking such great care of my mom.

Sincerely,

Margaret Whalen

South Dennis Healthcare South Dennis, Massachusetts 02660

I have to say that my overall stay was very good. The nursing and rehab were great. I would come here again but I think if there is a next time I will bring some of my own seasonings. I have a specific diet and the food was pretty bland but the meals were always hot and there was a variety of choice which made it a bit easier. I did have a really nice room with a nice view. Although I did have a bit of a rough start the staff went out of there way to resolve any of my issues.

South Dennis Healthcare South Dennis, Massachusetts 02660

I am going home tomorrow and I do have to say that I was happy with the level of care and the level of kindness that I was given. I have special needs and a high number of requirements that needed to be met due to my condition and I must say that all of them were met. The staff understood and were very kind. The therapists were also kind, I do wish that I had the same schedule every day instead of a different time each day.

South Dennis Healthcare South Dennis, Massachusetts 02660

I will be going home by the end of the week and I just wnat to say thank you for my care. The staff were friendly but always very busy. I will say that the food was pretty good considering, its not my wife's home cooking but all the same it was ok. I do have to say that the noise level at night was a bit loud. I know that they are all trying to do there jobs but I think they should be a little bit more considerate of the patients at night. The therapy department did have a schedule at the desk which was nice but I think it should be put in the room somewhere before the next day. The building was clean and the fish pond was nice to sit by.

South Dennis Healthcare South Dennis, Massachusetts 02660

I am going home today and I have to say that in the begining it was a rough start due to all of my medical problems but as time went on it seemed to get better. I wasnt too interested in the activites because they were more for people who are here for a long time or who live here. A game room with a pool table would be nice. The only suggestion I would make is that if the therapy people would have a more set schedule each day or if they could let the people know on a weekly basis when they are going to be seen, It was kind of frustrating not knowing when they were coming but it was a busy place. I think the staff are all very nice but they do get a bit loud at night and on the weekends. I am doing much better and I guess I just want to say thanks overall it was a nice stay and the food was good too. Thanks again.

South Dennis Healthcare South Dennis, Massachusetts 02660

I had a very nice time here even though I was not here for very long. The staff were all nice and my room was lovely. I think the people that do the rehab are very knowledgeable about how to help people and help them go home. The food was good and there were so many choices I had my daughter help me with my menu.

Thank you again

South Dennis Healthcare South Dennis, Massachusetts 02660

I was apatient here last year and everyone was so very nice. When I discovered that I need to have heart surgery I called Eagle Pond to see if they had a cardiac program that I could do with my rehab. I was happy to find out that they do and everyone from nursing, to rehab, to dietary and the aides have all taken wonderful care of me. The care at Eagle Pond was the same quality and high level as I found at the Boston hospitals. I appreciated they way the nurses and aides took the time to talk to me and explain my medication and my care. They also made sure I had a part in my care and the case manager was very nice and made sure I understood everything and had everything I needed at home. The nursing aides work very hard. I could not ask for better care.

South Dennis Healthcare South Dennis, Massachusetts 02660

I came to your facility for some therapy after my surgery and I was happy to find such a nice staff. The therapy staff were helpful and kind. The nurses who worked on the floor were very busy but I always got my medicine when I was supossed to. The aides did a nice job helping me with my shower and making my room neat.

Thank you everyone for ataking care of me and helping me get home.

South Dennis Healthcare South Dennis, Massachusetts 02660

I came for rehab after my surgery, the therapists have been nice, they work you hard to help you to get better. The nurses and aides also were helpful, they taught me safe ways to take care of myself while i was here. The food was good but I like my wife's cooking better. Thank you for taking care of me.