Resident Complaints » Newport News Nursing & Rehab

  1. Health Inspection on January 17, 2019 [1]

    1. Isolated: Actual harm that is not immediate jeopardy
      • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. (Corrected 2019-03-01)
    2. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. (Corrected 2019-03-01)
      • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. (Corrected 2019-03-01)
      • Plan the resident's discharge to meet the resident's goals and needs. (Corrected 2019-03-01)
      • Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. (Corrected 2019-03-01)
      • Provide appropriate treatment and care according to orders, residentÂ’s preferences and goals. (Corrected 2019-03-01)

  2. Health Inspection on November 7, 2018 [1]

    1. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (Corrected 2018-11-19)
      • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. (Corrected 2018-11-19)
      • Provide care and assistance to perform activities of daily living for any resident who is unable. (Corrected 2018-11-19)

You may file a complaint with your state if you have a concern about the quality of care you or your family member gets from a nursing home and do not get a satisfactory resolution from your nursing home.

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References

  1. http://www.medicare.gov/NursingHomeCompare/About/Health-Inspections.html