Resident Complaints » Avalon West Health & Rehabilitation

  1. Health Inspection on May 26, 2016 [1]

    1. Widespread: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Dispose of garbage and refuse properly. (Corrected 2016-07-09)
    2. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Provide housekeeping and maintenance services. (Corrected 2016-07-09)
      • Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene. (Corrected 2016-07-09)
      • Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. (Corrected 2016-07-09)
      • Have enough nurses to care for every resident in a way that maximizes the resident's well being. (Corrected 2016-07-09)
      • Develop policies and procedures for influenza and pneumococcal immunizations. (Corrected 2016-07-09)
      • Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. (Corrected 2016-07-09)
      • Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property. (Corrected 2016-07-09)
      • Make sure that doctors visit residents regularly, as required. (Corrected 2016-07-09)
      • Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. (Corrected 2016-07-09)
    3. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Ensure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care. (Corrected 2016-07-09)
      • Ensure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion. (Corrected 2016-07-09)
      • Allow residents to have visitors. (Corrected 2016-07-09)
      • Provide necessary care and services to maintain or improve the highest well being of each resident . (Corrected 2016-07-09)
      • Try to resolve each resident's complaints quickly. (Corrected 2016-07-09)
      • Conduct initial and periodic assessments of each resident's functional capacity. (Corrected 2016-07-09)
      • Provide medically-related social services to help each resident achieve the highest possible quality of life. (Corrected 2016-07-09)
      • Give residents a notice of rights, rules, services and charges. (Corrected 2016-07-09)
      • 1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. (Corrected 2016-07-09)
      • Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions. (Corrected 2016-07-09)
      • Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. (Corrected 2016-07-09)
      • Ensure that residents are safe from serious medication errors. (Corrected 2016-07-09)

You may file a complaint with your state if you have a concern about the quality of care you or your family member gets from a nursing home and do not get a satisfactory resolution from your nursing home.

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