Resident Complaints » Serenity Care and Rehab

  1. Health Inspection on December 6, 2018 [1]

    1. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (Corrected 2019-01-04)
      • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (Corrected 2019-01-04)

  2. Health Inspection on November 27, 2018 [1]

    1. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (Corrected 2018-12-27)
      • Provide safe and appropriate respiratory care for a resident when needed. (Corrected 2018-12-27)

  3. Health Inspection on October 10, 2018 [1]

    1. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Ensure each resident receives an accurate assessment. (Corrected 2018-10-30)
      • Provide appropriate treatment and care according to orders, residentÂ’s preferences and goals. (Corrected 2018-10-30)
      • Provide appropriate pressure ulcer care and prevent new ulcers from developing. (Corrected 2018-10-30)

  4. Health Inspection on September 26, 2018 [1]

    1. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Protect each resident from the wrongful use of the resident's belongings or money. (Corrected 2018-10-03)

  5. Health Inspection on August 16, 2018 [1]

    1. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. (Corrected 2018-09-14)

  6. Health Inspection on July 5, 2018 [1]

    1. Widespread: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Dispose of garbage and refuse properly. (Corrected 2018-08-03)
    2. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. (Corrected 2018-08-03)
      • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (Corrected 2018-08-03)
    3. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (Corrected 2018-08-03)
      • Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. (Corrected 2018-08-03)
      • Allow resident to participate in the development and implementation of his or her person-centered plan of care. (Corrected 2018-08-03)
      • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted (Corrected 2018-08-03)
      • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. (Corrected 2018-08-03)
      • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. (Corrected 2018-08-03)
      • Provide safe, appropriate pain management for a resident who requires such services. (Corrected 2018-08-03)
      • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. (Corrected 2018-08-03)
      • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. (Corrected 2018-08-03)
      • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. (Corrected 2018-08-03)

  7. Health Inspection on June 26, 2018 [1]

    1. Widespread: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (Corrected 2018-06-28)

  8. Health Inspection on June 5, 2018 [1]

    1. Pattern: Immediate jeopardy to the resident health or safety
      • Respond appropriately to all alleged violations. (Corrected 2018-07-03)

You may file a complaint with your state if you have a concern about the quality of care you or your family member gets from a nursing home and do not get a satisfactory resolution from your nursing home.

About Complaint Initiated Inspections How to File a Complaint


References

  1. http://www.medicare.gov/NursingHomeCompare/About/Health-Inspections.html