Resident Complaints » Phoenix Mountain Post Acute

  1. Health Inspection on November 9, 2018 [1]

    1. Pattern: Immediate jeopardy to the resident health or safety
      • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (Corrected 2018-12-24)
    2. Pattern: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Develop and implement policies and procedures to prevent abuse, neglect, and theft. (Corrected 2019-02-14)
      • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (Corrected 2019-02-14)
    3. Isolated: No actual harm with potential for more than minimal harm that is not immediate jeopardy
      • Develop and implement policies and procedures to ensure (1) employees report any suspicion of a crime against any resident, according to timelines; (2) post the notice of employee rights; and (3) prohibit and prevent retaliation for reporting. (Corrected 2018-12-24)
      • Respond appropriately to all alleged violations. (Corrected 2019-02-14)
    4. Pattern: No actual harm with potential for minimal harm
      • Keep residents' personal and medical records private and confidential. (Corrected 2018-12-24)
      • Let each resident or the resident's legal representative access or purchase copies of all the resident's records. (Corrected 2018-12-24)

You may file a complaint with your state if you have a concern about the quality of care you or your family member gets from a nursing home and do not get a satisfactory resolution from your nursing home.

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References

  1. http://www.medicare.gov/NursingHomeCompare/About/Health-Inspections.html