Review of Bel Air at Teravista

1 Star User Review

One word: HORRIBLE.

They've spent a ton of money on a beautiful facility, but they are horribly understaffed. The nurses are rude and don't bother responding to the people in their ward. Just some of the problems: They don't always bring meals as they "forget". Medicine delivery is very, very late and often forgotten. The nurse came in the evening to deliver the morning meds. She was the ONLY nurse on staff that could deliver meds and there are about 75 patients. Even if it only takes 10 minutes per patient, that's a full day's work. Diet restrictions are not followed. They brought in food that would induce severe allergic reaction. When asked for help to use the bathroom, they provided a bedpan.

The response has been that they are too busy. They knew full well the needs as orders were sent a week ahead of time and they assured us they had a "5-minute policy" for responding to patients pressing the help button. It's more like an hour and five minutes, if they come at all. Some people's notification lamps stayed on ALL NIGHT with no response from the staff.

That staff didn't bother to read any of the documentation they were given from the referring hospital. This goes far beyond incompetence and is abuse.

If you care about the person you are putting in rehab and/or long-term nursing, avoid this place. It isn't a question of "if", it's a question of "when" someone files a lawsuit for abuse. That is if reports to medicare don't get them first.